Shipping Policy

Last Updated: September 2026

At Clothbell, we aim to process and deliver your orders safely and on time. Please read the following shipping policy before placing your order.

1. Order Processing

• Orders are usually processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays may be processed on the next business day.

• Once your order has been shipped, you will receive tracking details through the contact information provided during checkout.

2. Delivery Time

After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your location and courier service.

Delivery times may vary due to:

• Location and delivery area

• Courier delays

• Weather conditions

• Public holidays

• Unforeseen logistical circumstances

The estimated delivery time is not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you place your order.

From time to time, Clothbell may offer free shipping promotions or other shipping offers. The applicable offer will be displayed on the website or during checkout.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through the available contact details provided at checkout.

You can use the tracking information to check the current status of your shipment.

5. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping details during checkout.

Clothbell is not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete address

• Incorrect phone number

• Incorrect PIN code

• Customer being unavailable to receive the order

If an order is returned to us because of incorrect information or repeated delivery attempts, additional shipping charges may apply for re-shipping.

6. Delayed or Lost Shipments

While we work with reliable shipping partners, delivery delays can occasionally occur due to circumstances beyond our control.

If your order appears to be significantly delayed or is marked as delivered but you have not received it, please contact our customer support team with your order number.

We will coordinate with the shipping partner to investigate the issue.

7. Damaged Package

If your package appears damaged at the time of delivery, please take clear photographs/videos of the package and contact us as soon as possible.

For product-related issues, please refer to our Return & Refund Policy.

8. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and orders.

COD availability and applicable charges, if any, will be shown during checkout.

9. Contact Us

If you have any questions regarding your order or shipment, please contact our customer support team.

Clothbell
Email: support@clothbell.shop
Website: clothbell.shop