Return & Refund Policy

Last Updated: September 2026

At Clothbell, we carefully inspect every product before dispatch to ensure that you receive your order in proper condition. Please read the following policy carefully before placing your order.

1. Eligibility for Return/Exchange

We accept return or exchange requests only in the following cases:

• The product received is damaged or defective.

• The wrong product or wrong design was sent.

• The product received is different from what was ordered.

Any issue must be reported within 48 hours of delivery.

2. Non-Returnable Items

We do not accept returns or refunds for:

• Size-related issues or incorrect size selection by the customer.

• Fabric preference, feel, thickness, or texture.

• Change of mind after placing the order.

• Colour differences caused by screen/display settings.

• Products that have been worn, washed, altered, damaged, or used.

• Products without their original tags, packaging, or other accessories.

Please carefully check the size chart and product details before placing your order.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

You may be required to provide:

• Your order number.

• Clear photographs of the product.

• A clear video showing the issue, if requested.

• Photographs of the packaging and shipping label.

After verification, Clothbell may provide a replacement or other appropriate resolution.

4. Refunds

Refunds are applicable only when the return/refund request is approved by Clothbell.

Once approved, the refund will be processed to the original payment method, subject to applicable payment-processing timelines.

For eligible Cash on Delivery orders, the refund method may be communicated separately by our support team.

5. Exchange

For an approved exchange, the replacement product will be shipped after the returned product has been received and inspected.

Exchange availability is subject to product and size availability.

Size exchanges due to incorrect size selection are not accepted.

6. How to Request a Return

To request a return or exchange for an eligible issue, contact Clothbell customer support with your order number and details of the issue within 48 hours of delivery.

Requests submitted after the specified period may not be accepted.

7. Important Note

All return and exchange requests are subject to verification and approval by Clothbell.

We reserve the right to reject a request if the product does not meet the conditions mentioned in this policy.

For any questions regarding returns or refunds, please contact our customer support team.

Clothbell
Email: support@clothbell.shop
Website: clothbell.shop